Pocket RCT Support Options page.

Frequently asked questions on Pocket RCT Support Options (pricing below FAQ).

o What is the future for Pocket RCT?

If you are concerned about the long term, we recommend moving to our new iRCT, or CyberTuner for Apple iOS. iRCT runs on iPhone, iPod touch or iPad. If you need a larger screen, and iPad has a 10" screen and is a great choice. If you don't need a phone and/or are on a budget, an iPod touch 5 costs $139 from Apple.com with no contract. HP and Dell stopped making Windows Mobile devices about 2010. Good parts and batteries for HP iPAQs and Dell Axims are getting hard to find as Windows Mobile is now an orphan, obsolete platform. There will be no further development or new features for Pocket RCT. All current and future development is concentrated on the Apple iOS platform.

Contact us for a special iRCT offer for Pocket RCT users.

o Why do I need to purchase support?

We still provide full tech support for Pocket RCT copies sold or upgraded within the last 7 years, but since we no longer sell pRCT, there is a charge for support.

Tech support for issues such as activation, installation and moving devices takes significant time and Pocket RCT expertise. We prefer to continue to provide first rate support for Pocket RCT. The only way we're able to allocate these resources is if we charge a small fee for support.

If you prefer to pay a small amount per year, then get free and unlimited support for a year or more, we recommend moving up to CyberTuner for iPhone, iPad and iPod touch ("iRCT"). iRCT features a simple once per year CyberCare subscription which includes free and unlimited support (toll free phone support in USA and Canada) and all updates during the subscription period.

Note: We will no longer activate any Windows Mobile 4 or older device since they are too old and unreliable. After installing pRCT on a Windows Mobile 5 and later device, the serial number will be 12 digits long or greater and end in "50". If the Pocket RCT displayed serial number is less than 12 digits, or does not end in "50" then your Pocket PC has Windows Mobile 4 or older and CAN NOT be activated.
Alternatively on your Pocket PC tap Start > Settings > System (Tab) > About. The version will be displayed on screen and must be 5.0 or later for Pocket RCT activation.

o Is support included with included with activation?

Yes, purchasing an activation comes with internet support in English for 10 days.

Email only support (not phone) is included for activation, installation and download issues. All our download instructions are well tested and work exactly according to instructions. If you have trouble downloading you may have a computer or internet problem which is outside of our support area. In that case you may need to find local computer help.

o Is tech support free for Pocket RCT?

We no longer sell the Pocket RCT software product, but we still provide free tech support on the Pocket RCT support page. 95% of support questions are answred on that page, or in the manuals downloaded from that page.

If your issue is more extensive, or not covered on the Pocket RCT support page, especially if it involves installing Pocket RCT software, or hardware related issues, there's normally a charge of $79.99 for 10 days of support. See item P4 below.

Note: Items P2 and P3 - Pocket RCT activaiton below include 10 days of support and download if needed. A link to the Pocket RCT Activate web form is sent after purchase.

There is no need to purchase either P4 or P6 support if you purchase Pocket RCT activation.

Pocket RCT activation and support pricing
item number Pocket PC Pocket RCT activation and support
P2 Activate Pocket RCT to a new Windows Mobile 5 or 6 - includes single one-time activation - (requires Windows Mobile 5/6 license).
Includes internet support in English. (a deactivation code from the old Pocket RCT is required for this item).

This item is for Pocket RCT users with a purchase date* or WM5 upgrade date more than four but less than seven years ago.

Purchasing this item is good for one single-use activation on one machine with Windows Mobile 5 or 6. Note: We will no longer activate any Windows Mobile 4 or older device since they are too old and unreliable.

A link to the Pocket RCT Activate web form is sent after purchase. Support for 10 days is included with this purchase.

$299.00
Activate
P3 Activate Pocket RCT to a new Windows Mobile 5 or 6 - includes single one-time activation - (requires Windows Mobile 5/6 license).
Includes internet support in English. (a deactivation code from the old Pocket RCT is required for this item).

This item is for Pocket RCT users with purchase date* or WM5 upgrade date within the last four years.

Purchasing this item is good for one single-use activation on one machine with Windows Mobile 5 or 6. Note: We will no longer activate any Windows Mobile 4 or older device since they are too old and unreliable.

A link to the Pocket RCT Activate web form is sent after purchase. Support for 10 days is included with this purchase.

$199.00
Activate
P4 Pocket RCT support unit for Windows Mobile 5 or 6. (requires Windows Mobile 5/6 license)
For registered Pocket RCT users only. Includes tech support in English if you need phone or email help with significant support issue such as installation of Pocket RCT software.
Note that we assume you have a Pocket RCT SD card installer with the latest Pocket RCT version 4.6.0f1. If not please purhase item P6 below.
This item does not include a new activation code. Support for 10 days is included with this purchase.
Price: $79.99


This support incident must be used within a 10 day period.
P6 Download Pocket RCT. (requires Windows Mobile 5/6 license)
For registered Pocket RCT users only. Includes tech support in English if you need email help with downloading the installer to your local computer.
This item does not include a new activation code.
Price: $79.99


This software must be downloaded within 10 days of purchase. Please fill out the update web form after purchase.
Prices and policies are subject to change without notice!